At the National Medical Assistant Certification Association (NMACA), we stand behind the quality of our educational programs. This policy outlines the terms under which refunds are provided for purchases made at nmaca.org.
Digital Products and Online Courses
Because our products are digital educational materials delivered immediately upon purchase, all sales are final once course access has been granted. This includes all CCMA and MBC exam prep programs, combo packages, HIPAA Certification, EMR Mastery Course, and Proctored Practice Exams.
7-Day Satisfaction Guarantee
If you have not accessed more than 10% of your course content and are not satisfied with your purchase, you may request a full refund within 7 days of your purchase date.
To request a refund:
- Contact us at 1-888-841-1955 or through our Contact Us page
- Provide your order number and the email address used at checkout
- Briefly describe the reason for your request
Refunds are processed within 5–7 business days to the original payment method.
Non-Refundable Circumstances
Refunds will not be issued for purchases where more than 10% of course content has been accessed, proctored exam purchases where the exam has been started or completed, or requests made more than 7 days after the purchase date.
Technical Issues
If you experience technical difficulties accessing your course or exam, please contact us immediately at 1-888-841-1955 before requesting a refund. We will work with you to resolve any issues promptly.
Contact Us
National Medical Assistant Certification Association
15340 Michigan Avenue, 2nd Floor
Dearborn, Michigan 48126
Phone: 1-888-841-1955
Hours: Monday–Friday, 9:00 AM–4:00 PM Eastern Time
We are here to help you succeed — not to take your money and disappear. If you have a concern, please reach out to us directly.