Module 14 Quiz – Administrative Assisting and Medical Office Management

By Nancy Kimmel, MSN, FNP / May 12, 2026

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Question 1 of 15

1. Question

An ICD-10-CM code has 7 characters. What does this typically signify compared to a 3-character code in the same category?

It is a code for a procedure, not a diagnosis.
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It represents a less severe condition.
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It provides a higher level of clinical detail and specificity.
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It is an outdated code that needs to be updated.
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Question 2 of 15

2. Question

A patient states, “I’ve been feeling really tired lately.” Which of the following is the most appropriate probing question for the medical assistant to ask next?

"Have you been sleeping well?"
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"Can you describe what 'tired' feels like to you?"
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"Are you getting enough exercise?"
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"Do you drink caffeine?"
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Question 3 of 15

3. Question

When interacting with a patient who has a significant visual impairment, the medical assistant should:

Speak louder than usual.
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Announce when they are entering and leaving the room.
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Avoid using any gestures or body language.
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Touch the patient before speaking to get their attention.
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Question 4 of 15

4. Question

A medical assistant is preparing to draw blood from a patient. After applying the tourniquet and selecting a vein, what is the next crucial step?

Insert the needle at a 45-degree angle.
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Cleanse the site with an alcohol wipe and allow it to air dry.
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Immediately insert the needle to prevent the vein from rolling.
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Ask the patient to pump their fist to increase blood flow.
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Question 5 of 15

5. Question

A patient is to receive 1 L of IV fluids over 8 hours. How many milliliters per hour should the IV pump be set to?

100 mL/hr
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125 mL/hr
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150 mL/hr
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250 mL/hr
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Question 6 of 15

6. Question

A 16-year-old patient confides in the CCMA that she is being emotionally abused by her stepfather, who constantly belittles her and threatens to kick her out. The patient begs the CCMA not to tell anyone. How should the CCMA proceed?

Honor the patient's request for confidentiality as she is a minor.
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Explain to the patient that as a mandated reporter, this information must be shared with the provider.
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Tell the patient to call the police herself if she feels unsafe.
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Ignore the comment as there are no signs of physical abuse.
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Question 7 of 15

7. Question

A CCMA uses an adult-sized cuff on an obese patient with a large arm circumference. The resulting blood pressure reading is likely to be:

Falsely low
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Falsely high
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Accurate
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Variable and unreliable
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Question 8 of 15

8. Question

A patient calls the office asking for their partner’s lab results. The partner is also a patient at the practice. How should the CCMA respond?

Provide the results since the partner is also a patient.
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Tell the caller you cannot provide the information without the patient's written consent.
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Ask the provider for permission to share the results.
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Leave a note on the patient's chart for the provider to call back.
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Question 9 of 15

9. Question

A patient complains of pain during urination. The CCMA might expect to see which of the following terms in the patient’s chart?

Anuria
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Polyuria
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Dysuria
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Nocturia
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Question 10 of 15

10. Question

A clinic’s software vendor, who stores their ePHI in the cloud, has a data breach. Under the HITECH Act, who is responsible for the breach?

Only the software vendor, as they are the business associate.
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Only the clinic, as they are the covered entity.
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Both the clinic (covered entity) and the vendor (business associate) can be held liable.
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The HHS, for not preventing the breach.
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Question 11 of 15

11. Question

Which of the following is the BEST example of a CCMA helping a clinic meet the goals of the ACA?

Securely faxing a patient's record to a specialist.
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Reminding a 55-year-old patient that they are due for a screening colonoscopy that is covered at no cost under their insurance.
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Updating the clinic's EHR software to the latest version.
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Running a report of all patients who have not logged into the patient portal.
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Question 12 of 15

12. Question

A patient is describing abdominal pain. The medical assistant asks, “On a scale of 1 to 10, how would you rate your pain?” This is an example of what kind of question?

Open-ended
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Leading
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Probing
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Closed-ended
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Question 13 of 15

13. Question

A patient with a walker is having difficulty navigating a narrow hallway in the clinic. What should the medical assistant do?

Tell the patient to be more careful.
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Offer the patient assistance and clear any obstacles.
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Take the walker away from the patient.
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Ask the patient to wait in the reception area.
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Question 14 of 15

14. Question

When removing PPE after caring for a patient in contact isolation, which item should be removed last, just before exiting the room?

Gown
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Gloves
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Mask or respirator
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Goggles
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Question 15 of 15

15. Question

The “OCP” mnemonic is a tool to help remember the three main types of questions. What does the “C” in “OCP” stand for?

Clarify
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Communicate
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Close-ended
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Chief complaint
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